Track record
More than three decades of identifying opportunities, leading people and technology, building systems, restoring critical services, and converting ideas into outcomes that mattered.
Selected business impact
Five examples of creating revenue, reducing operating cost, leading high-consequence recovery, and resolving a difficult field condition.
HEaiLTHCaiRE · Co-Founder & CTO
My contribution: Designed an AI-enabled hospital process. Reported result: Approximately $1.25 million in annual savings.
This career summary does not document the baseline, measurement period, or whether the figure represents realized savings or an annualized estimate. It should not be read as an independently verified result.
Verizon Wireless · Associate Director, Internet Technology
Managed a 60-person technology organization responsible for redesigning and implementing VerizonWireless.com. New capabilities delivered through the portal contributed approximately $200 million in annual revenue.
This was an organizational result; my responsibility was technology leadership and delivery. The revenue attribution method and underlying financial records are not presented here.
SunTrust, now Truist · Lead Response Coordinator
Led the response to two enterprise-wide banking outages, including one lasting approximately 12 hours, during which systems providing access to approximately $160 billion in customer funds were unavailable. Coordinated recovery and restoration.
ACI Worldwide · Principal Incident Manager
My contribution: Coordinated technical teams, business leaders, vendors, and customer representatives during major incidents. Outcome: Services were stabilized and restored. Individual events involved up to $1 billion in payment activity temporarily unavailable for processing.
The figure describes the scale of affected activity, not revenue I generated, money lost, or quantified savings. Recovery was a coordinated team effort.
Chevron · Technical Field Operations
Resolved a technical field-operations problem involving a large flare boom. The solution addressed the condition underlying a multimillion-dollar lawsuit and helped bring the matter to an end.
The $160 billion and $1 billion figures describe customer funds or payment activity temporarily inaccessible during system failures. The money was not stolen, lost, or permanently impaired.
Leadership in practice
Leadership has ranged from direct management and classroom development to coordinating hundreds of participants during high-consequence incidents.
Managed the Verizon Wireless organization responsible for redesigning and implementing the company’s primary digital sales and service channel.
As Principal Incident Manager at ACI Worldwide, communicated clearly under pressure while aligning technical teams, business leaders, vendors, and customer representatives during major payment-system incidents.
Served as an adjunct professor at universities, translating complex technical material into clear instruction, expectations, assessment, and feedback.
Career history
Selected roles and contributions relevant to innovation, strategy, technology leadership, operations, and execution.
Product discovery, solution design, rapid prototyping, responsible AI adoption, and healthcare operations. Designed an AI-enabled hospital process; reported savings and measurement boundaries are described in the case above.
Led complex payment-system incident response, operational improvement, cloud strategy, and innovation. Coordinated individual events in which up to $1 billion in payment activity was temporarily unavailable for processing.
Technology planning, digital-business leadership, vendor coordination, and technology direction during a major facility and e-commerce transition.
Enterprise financial systems, vendor and account leadership, and response coordination during major production failures, including two enterprise-wide banking outages.
Managed a 60-person technology organization responsible for redesigning and implementing VerizonWireless.com. New capabilities contributed approximately $200 million in annual revenue.
Roles included founder, application architect, education manager, information-architecture director, adjunct professor, senior software engineer, Chevron senior technologist, and U.S. Navy nuclear-power reactor operator and electronics technician.
Innovation and recognition
Recognition supports the record. The essential questions remain: what opportunity was identified, what was created, and what happened next?
Deployed industrial software
Enterprise process design
Product concept
Physical invention
Sustainability concept
Responsible security testing
The method
The industries and technologies change. The discipline remains: recognize meaningful value, understand the real constraints, create something testable, and remain honest about the evidence.
What comes next
If this record connects with an opportunity, strategic ambition, or consequential challenge, start a conversation.
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